Service to islands and remote or hard-to-reach areas varies by courier and by address. That's why we check each case before you book.
What do I do before booking?
- Contact us through the contact form or at info@citysender.gr.
- Send us the postcode and area of the sender and the recipient, the country and the service you're interested in.
- City Sender confirms whether the address is served and on what terms.
No refund without confirmation
If you book without contacting us first and the courier doesn't serve the address, the booking can't be refunded.
Is there an extra charge?
For some remote areas the courier charges a surcharge. This is included in the price you see when booking, so you won't pay anything extra for it later.
What else should I expect?
- Delivery may be delayed, for example because of the weather or ferry schedules.
- In some areas, delivery or collection only takes place at the courier's local depot, not at the address.
- The same applies when you send a parcel from an island or remote area, that is, when it's collected there.
Local depot
If delivery or collection takes place at a local depot, partial refunds and switching to another service aren't possible.