Packing is the sender's responsibility, inside and out. Your parcel moves through sorting centres together with many others, so it must withstand transport without special handling.
What box should I use?
- A sturdy cardboard box. The best choice is a double-wall box.
- Never a torn, wet or damaged box.
- A size that fits the contents comfortably without much empty space, because space is charged.
- We recommend keeping each box under 25 kg, as this is usually more economical.
How do I protect the contents?
- Wrap fragile items in bubble wrap or foam.
- Fill any gaps so nothing moves inside the box.
- Secure sharp objects.
- Put liquids in unbreakable containers or a wooden crate to prevent leaks. If you use a wooden crate, put it inside a box to avoid a packaging surcharge.
- Send electronics in their original packaging.
What isn't compensated if damaged
Compensation does not cover damage caused by unsuitable packaging, electronics without their original packaging or used electronics, glass, porcelain and mirrors, or tables without a wooden crate.
How do I seal the box?
- Seal every seam with packing tape, top and bottom.
- Stick the label on the top, flat and clearly visible.
- Remove or cover old labels from previous shipments.
- Weigh and measure the box after sealing it.
"Fragile" labels
"Fragile" or "Handle with care" labels are for information only, and couriers don't handle these parcels any differently. What protects your parcel is proper packing.
Which types of packaging cost extra?
Non-standard outer packaging carries a surcharge, whether you declare it when booking or the courier spots it later. This includes:
- Suitcases and travel bags not inside a box, even if wrapped in bubble wrap.
- Wooden crates not inside a box.
- Bags and sacks.
- Items wrapped only in plastic or stretch film.
- Cylindrical or irregular packaging, such as rolls and tubes.
Sending a suitcase or a wooden crate?
Put it inside a box to avoid a packaging surcharge. For a suitcase, it's even better to pack the clothes straight into a box, which often costs less. See how shipping a suitcase works.
What happens if the packaging isn't suitable?
The courier may refuse to collect the parcel, or return it, if it considers the packaging inadequate. If the parcel is damaged because of unsuitable packaging, it isn't compensated. The courier may also open the parcel for security or customs checks.