City Sender is a platform for comparing and booking couriers. With Klarna, you book your shipment today and split the cost into three instalments, with no interest. Klarna pays City Sender, and you pay Klarna back in instalments.
How do the 3 instalments work?
- Compare couriers and fill in your booking as usual.
- At payment, choose Klarna and complete the application on Klarna's page.
- The first instalment is charged to your card when you book.
- The second and third instalments are charged automatically to the same card, after 30 and 60 days.
Example: a €90 booking
- Today
- €30
- In 30 days
- €30
- In 60 days
- €30
- Total
- €90, no interest
Who can pay with Klarna?
- The option appears for shipments of €70 or more.
- You need a debit or credit card. Prepaid cards aren't accepted.
- Klarna decides whether to approve each purchase. City Sender isn't involved in the approval.
Not approved?
Complete your booking another way: card, IRIS, Google Pay, Apple Pay or bank transfer. See all the payment methods City Sender accepts.
Are there interest charges or hidden fees?
No, as long as you pay each instalment on time. You pay the total amount you saw at booking, just in three parts.
If an instalment isn't paid
If the card charge fails, Klarna tries again. If the instalment stays unpaid, Klarna may charge late fees. Make sure your card is active and has enough funds on the payment dates.
Where can I see my instalments?
In the Klarna app or your Klarna account. That's where you see when each instalment is due, and where you can change your card. Klarna also sends you email reminders. Questions about your instalments go to Klarna. Questions about your shipment go to City Sender.
What happens if I cancel my shipment?
You cancel the same way as with any other payment method: before the courier collects the parcel, by sending a request through the contact form. Once City Sender confirms the cancellation, it refunds the amount through Klarna within 15 days. Klarna then refunds whatever you've already paid and adjusts the instalments still to come. See how to cancel a shipment and when you get your money back.
Do coupons and CityPoints still apply?
Yes. The coupon or CityPoints discount comes off first, and then Klarna splits the final amount into instalments. If you have an account, you still earn 2% in CityPoints towards your next shipment. See how CityPoints work.
Related questions
Payments & Charges
Which payment methods do you accept?
When you book online, you can pay by card (Visa, Mastercard), IRIS, Google Pay, Apple Pay or bank transfer. For shipments of €70 or more, you can also pay with Klarna in 3 interest-free instalments. If you'd like to pay later or your card is declined, you can ask for a payment link. City Sender doesn't store card details.
Cancellations & Changes
Can I cancel a shipment and when do I get my money back?
Yes, until the courier collects the parcel. Request the cancellation through the contact form. Once City Sender confirms it, the full amount is refunded to the payment method you used, within 15 days. After collection, a shipment can no longer be cancelled.
Payments & Charges
What are CityPoints and how do I use them?
CityPoints are credit you earn with a City Sender account: 2% cashback on every successful shipment payment. 1,000 CityPoints are worth €1. You can redeem them from 5,000 CityPoints upwards, for up to 50% of the value of a shipment. They don't expire.
Payments & Charges
When do I receive an invoice or receipt for my shipment?
We email your receipt or invoice once your shipment has been completed. For an invoice, enter your billing details and VAT number (ΑΦΜ) when booking. If you forgot, ask for it before the document is issued.