City Sender's accounting team issues the document once the service has been completed. It isn't sent right after payment, and that's normal.
When and where will I receive it?
- Once your shipment has been delivered.
- At the email address you gave when booking.
- It's issued by City Sender's accounting team.
How do I ask for an invoice instead of a receipt?
When booking, enter your billing details: business name, VAT number (ΑΦΜ), tax office (ΔΟΥ) and business address. If you don't fill them in, a receipt is issued.
Forgot to ask for an invoice?
Send us your billing details through the contact form, with your booking number, before the document is issued, that is, before delivery is completed.
Can I change the billing email?
Yes. Ask through the contact form and we'll send the document to the new address.
Related questions
Payments & Charges
Which payment methods do you accept?
When you book online, you can pay by card (Visa, Mastercard), IRIS, Google Pay, Apple Pay or bank transfer. If you'd like to pay later or your card is declined, you can ask for a payment link. City Sender doesn't store card details.
Payments & Charges
I paid by bank transfer: when is my booking confirmed?
Your booking is confirmed once the amount reaches our account. Email your proof of payment to info@citysender.gr with your order number before the pickup date. Once we have checked the payment, we will email you a confirmation.
Payments & Charges
What are CityPoints and how do I use them?
CityPoints are credit you earn with a City Sender account: 2% cashback on every successful shipment payment. 1,000 CityPoints are worth €1. You can redeem them from 5,000 CityPoints upwards, for up to 50% of the value of a shipment. They don't expire.