CityPoints are City Sender's rewards programme for account holders. Every time you pay for a shipment, part of the amount comes back to your account as credit for future shipments.
How do CityPoints work?
- 1,000 CityPoints are worth €1.
- You earn 2% cashback on every successful shipment payment, on the amount including VAT.
- Minimum redemption: 5,000 CityPoints (€5).
- CityPoints can cover up to 50% of the value of a shipment.
- CityPoints don't expire.
How do I use them?
- Sign in to your account and make a booking.
- At checkout, choose to use your CityPoints, as long as you have at least 5,000.
- CityPoints cover up to half of the shipment amount. You pay the rest with any payment method you like.
You can see your balance in your account dashboard.
Good to know
CityPoints can't be exchanged for cash and can only be used for shipments with City Sender.
If you cancel your booking
The CityPoints you earned from that booking are removed from your account.
Don't have an account?
CityPoints aren't added retroactively for earlier bookings. Open an account before your next booking. See whether you need an account to send a parcel.
Related questions
Payments & Charges
Which payment methods do you accept?
When you book online, you can pay by card (Visa, Mastercard), IRIS, Google Pay, Apple Pay or bank transfer. If you'd like to pay later or your card is declined, you can ask for a payment link. City Sender doesn't store card details.
Payments & Charges
When do I receive an invoice or receipt for my shipment?
We email your receipt or invoice once your shipment has been completed. For an invoice, enter your billing details and VAT number (ΑΦΜ) when booking. If you forgot, ask for it before the document is issued.
Payments & Charges
I paid by bank transfer: when is my booking confirmed?
Your booking is confirmed once the amount reaches our account. Email your proof of payment to info@citysender.gr with your order number before the pickup date. Once we have checked the payment, we will email you a confirmation.