Payments & Charges

Which payment methods do you accept?

When you book online, you can pay by card (Visa, Mastercard), IRIS, Google Pay, Apple Pay or bank transfer. If you'd like to pay later or your card is declined, you can ask for a payment link. City Sender doesn't store card details.

When do I receive an invoice or receipt for my shipment?

We email your receipt or invoice once your shipment has been completed. For an invoice, enter your billing details and VAT number (ΑΦΜ) when booking. If you forgot, ask for it before the document is issued.

I paid by bank transfer: when is my booking confirmed?

Your booking is confirmed once the amount reaches our account. Email your proof of payment to info@citysender.gr with your order number before the pickup date. Once we have checked the payment, we will email you a confirmation.

What are CityPoints and how do I use them?

CityPoints are credit you earn with a City Sender account: 2% cashback on every successful shipment payment. 1,000 CityPoints are worth €1. You can redeem them from 5,000 CityPoints upwards, for up to 50% of the value of a shipment. They don't expire.