The shipping label is the barcoded label the courier scans to collect and deliver your parcel. It must be printed and attached to the parcel before the courier arrives.
How do I get it?
Once your booking is complete, City Sender emails the shipping label to the sender. If you can't find it, check your spam folder too.
How do I attach it?
- Print the shipping label.
- Remove or cover any old labels and barcodes on the packaging.
- Stick it on the top of the parcel, where it can be seen clearly.
- Secure it firmly with clear tape around the edges, or put it in a clear adhesive pouch. Don't put tape over the barcode.
- If the file includes other documents, print them and hand them to the driver at collection.
Several parcels in one shipment
Each parcel needs its own shipping label. Make sure you've put the right label on each parcel.
No printer?
Forward the email to a print shop or to someone who has a printer. The label must be printed before collection.
Common mistake
Old labels or barcodes left on the box. They can confuse the courier and delay your shipment.
For more details, see our guide Shipping label: where and how to attach it.
Related questions
Before you ship
Do I need an account to send a parcel?
No. You can book and pay without an account. With a free account, though, you earn 2% in CityPoints on every shipment, save addresses and see all your shipments, charges and tracking in one place.
Before you ship
How do I request a quote for a non-standard shipment?
If the platform doesn't show an instant price, for example for pallets, machinery or very large parcels, request a quote through the contact form or at info@citysender.gr. Send the dimensions, weight, contents, value and addresses. We usually reply the same working day.
Before you ship
Which items are prohibited or not insured?
You can't send items such as weapons, flammables, sprays and perfumes, tobacco, drugs, cash or animals. Other items, such as fragile goods, antiques and jewellery, are allowed but aren't covered by the basic insurance. For lithium batteries and alcohol, ask us before booking.
Before you ship
How do I measure and weigh my parcel correctly?
Measure the box after sealing it, from the outside and at its widest points, and round each dimension up to the next whole centimetre. Weigh each box separately and enter the weight exactly as the scale shows it, without rounding down.