Your shipping price is based on the weight and dimensions you enter when booking. If you measure correctly from the start, the price you see is the price you pay, and you avoid price differences later.
How do I measure the dimensions?
- Seal the box first, as tape and contents can make it bulge.
- Measure the outside of the box with a tape measure, not the inside.
- The length is the longest side. The width and height are the other two.
- Measure each side at its widest point, including bulges, handles or anything that sticks out.
- Round each dimension up to the next whole centimetre.
Example
- Measured
- 40.3 × 30.6 × 20.1 cm
- You enter
- 41 × 31 × 21 cm
How do I weigh the parcel?
- Weigh the box sealed, with all the packaging and protective material inside.
- A parcel scale or a hanging scale gives the most accurate result.
- Enter the weight exactly as the scale shows it, without rounding down.
No parcel scale?
Weigh yourself on a bathroom scale holding the box, then weigh yourself without it and subtract the second reading from the first. This is less accurate for light parcels, so if you're not sure, enter a little more.
What if I'm sending several boxes?
- Measure and weigh each box separately.
- When booking, enter each box with its own weight and dimensions, not one total.
- We recommend keeping each box under 25 kg, as this is usually more economical.
Weight and size limits
Each courier has limits on the weight and dimensions of each piece. You'll find them under "Details" for each service when you choose it during booking.
Why do dimensions matter, not just weight?
Couriers charge the higher of the actual weight and the volumetric weight, which reflects how much space the box takes up. That's why a large but light box can cost more than you expect. See what volumetric weight is.
Common mistake
Entering the dimensions of the item instead of the box. The courier measures the outer packaging, and if it finds higher figures, the shipment is re-invoiced.
Related questions
Before you ship
How do I print and attach the shipping label?
You receive the shipping label by email after booking. Print it and stick it firmly on the top of the parcel, where it can be seen clearly. If you're sending several parcels, put one label on each. No printer? Print it at a print shop or at a friend's.
Before you ship
Do I need an account to send a parcel?
No. You can book and pay without an account. With a free account, though, you earn 2% in CityPoints on every shipment, save addresses and see all your shipments, charges and tracking in one place.
Before you ship
How do I request a quote for a non-standard shipment?
If the platform doesn't show an instant price, for example for pallets, machinery or very large parcels, request a quote through the contact form or at info@citysender.gr. Send the dimensions, weight, contents, value and addresses. We usually reply the same working day.
Before you ship
Which items are prohibited or not insured?
You can't send items such as weapons, flammables, sprays and perfumes, tobacco, drugs, cash or animals. Other items, such as fragile goods, antiques and jewellery, are allowed but aren't covered by the basic insurance. For lithium batteries and alcohol, ask us before booking.