Customs & International Shipping

Who pays customs duties and taxes on shipments outside the EU?

Customs duties and taxes in the destination country are usually paid by the recipient, before delivery. They aren't included in the shipping price. If the recipient refuses to pay, the costs fall on the sender, along with any return costs.

Which countries require customs clearance?

Every shipment to or from a country outside the European Union, such as the UK, the USA or Switzerland, goes through customs, as do some special territories, such as the Canary Islands. For these shipments, you fill in the proforma when booking.

What is a proforma invoice and who fills it in?

A proforma invoice tells customs what your parcel contains, how many items there are and their value. You fill it in online when booking a shipment outside the EU. City Sender sends it to you ready to print, and you attach it to the outside of the parcel.

What happens if my parcel is held in customs?

If your parcel is held in customs, City Sender emails you with what is needed. Send the requested documents straight away, usually within 1–2 working days. Otherwise the parcel may be returned at the sender's expense.