Category
Tracking & Delivery
Learn how to track your shipment, what status updates mean, and what to do in case of delays or delivery issues.
All questions
Tracking says delivered but I do not have the parcel. What should I do?
First check with neighbours, the building concierge or anyone at the address, and look for a delivery notice. If you can't find it, let City Sender know straight away, ideally within 24–48 hours. We'll open an investigation with the courier and, if the parcel isn't found, a compensation claim.
What happens if I am not home when the courier arrives?
If the courier finds no one home at delivery, it may try again or leave the parcel at a service point. Let City Sender know straight away so it can request a new attempt, which may be charged. If the parcel isn't collected in time, it goes back to the sender.
Can I send a parcel to a PO box?
No. Couriers don't deliver to or collect parcels from PO boxes. When booking, enter a full street address with a building number, such as your home, your workplace or someone who can receive the parcel for you.
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