Cost & charges

What happens if I declare the wrong weight or dimensions?

The courier may weigh and measure each box again. If it finds a higher weight or larger dimensions than you declared, it re-invoices the shipment. City Sender lets you know in writing and, if the difference is charged to you, it must be paid within 3 days.

What is volumetric weight and how is it calculated?

Volumetric weight reflects how much space a parcel takes up: length × width × height in centimetres, divided by the courier's divisor, usually 5000. For each box, you are charged the higher of the actual weight and the volumetric weight.