Category
Cancellations & Changes
Learn how to cancel or modify a shipment, what to do if your plans change, and how to manage your orders.
All questions
Can I cancel a shipment and when do I get my money back?
Yes, until the courier collects the parcel. Request the cancellation through the contact form. Once City Sender confirms it, the full amount is refunded to the payment method you used, within 15 days. After collection, a shipment can no longer be cancelled.
Can I change the delivery address after booking?
Yes. Before the parcel is collected, City Sender corrects the address free of charge, as long as the price stays the same. After collection, it asks the courier for the change, but this isn't guaranteed and may be charged. Request the change through the contact form.
Other help categories
Ready to ship?
Compare carriers in one search
See real prices from DHL, UPS, FedEx, ELTA Courier and more — no sign-up.